Refund & Cancellation Policy
HDZ Notary & Multi–Services LLC
Effective Date: September 11, 2026

HDZ Notary & Multi–Services LLC values our customers and strives to provide clear pricing and professional service.

Because many of our services involve appointments, travel, preparation time, and services performed specifically for an individual customer, the following policy applies.

1. Completed Services

Payments for services that have already been completed are generally non-refundable, except where required by applicable law or otherwise agreed upon in writing.

2. Cancellation Before Service

Customers should contact us as soon as possible if they need to cancel an appointment.

If cancellation occurs before work has begun and before significant time or travel has been committed, a refund may be available depending on the service purchased.

3. Same-Day Cancellations

Same-day cancellations may be subject to a cancellation fee when time, preparation, travel, or other resources have already been committed to the appointment.

Any applicable fee will depend on the service and circumstances.

4. No-Show Appointments

If a customer does not appear or is unavailable at the scheduled appointment time, the appointment may be considered a no-show.

A no-show may result in a fee or loss of a prepaid amount when time, preparation, or travel has already been committed.

5. Rescheduling

Customers who need to reschedule should contact us as soon as possible.

We will make reasonable efforts to accommodate rescheduling requests based on availability.

6. Travel Fees

When a mobile appointment requires travel, a travel fee may apply.

Travel fees may be non-refundable when the notary has already traveled to the agreed location.

7. Document Preparation Services

Once document preparation work has begun, fees may be non-refundable because time and work have already been dedicated to the customer's request.

Customers are responsible for providing accurate information and reviewing documents.

8. Third-Party Fees

Fees paid directly to government agencies, courts, lenders, title companies, filing services, payment processors, or other third parties may not be refundable by HDZ Notary & Multi–Services LLC.

9. Refund Requests

To request a refund or discuss a billing issue, contact:

HDZ Notary & Multi–Services LLC
Email: monica@hernandezmsnotary.com
Phone: 945-365-7404

Please include your name, date of service, service purchased, and reason for the request.

10. Payment Disputes

If you believe there is an error with a charge, please contact us first so we can review the matter and attempt to resolve it.

This policy does not limit any rights you may have under applicable law or through your payment provider.